Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. What should I do? If you need more help, leave a comment! Checkboxes: Missing 3 that should be checked. Grief! Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Knowledge Basics for Lightning Experience. I have read every message I can find and have double and triple checked everything I can think of. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Keep up the good work. error, has anyone found any way around this? thanks a bunch. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'.
Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead I'm working on the Service Cloud super badge and the error below is driving me nuts! It's a picklist. Did you check the values? How can you update it as status field is inactive dring recording procedre? This, like all superbadges, requires a careful read through the instructions prior to any clicking. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Even clicked edit and save for the profile after changing console settings. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. It's likely something simple like an extra character. I also ran into this after copy pasting the API Name out of the error message. Leave a comment for the Trailhead Baby! i could pass the challenge, so great to have some experts available like you!
Service Cloud Consultant Certification Guide & Tips !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I've been in this challenge for hours now.
Superbadge Apex Specialist Full Solutions - Salesforce Handle Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. I think it must have taken some time to register that I updated the values or something?!?!? I am not sure what I'm doing wrong? Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Excellent article and with lots of information. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error.
Service Cloud Specialist Superbadge Challenge 2 Question Tnx, hmmmm What you have sounds correct. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. But I didn't complete it. We recommend using a new Developer Edition (DE) to check this challenge. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Or rename a standard one? :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. "Can you please help me, what am I missing? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Ask Question Asked 2 years, 8 months ago.
Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling This error stumped me for a while as well. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I'd do a quick google search on Salesforce Macros- It's a point and click process. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. But I have successfully created this service console in my playground. Do share more like this. At last count, there are 81 Salesforce Trailhead projects for developers. I kept that particular module open one on screen while I walked through this step. Was this badge FUN or what?! to your account. (Hint- The name of the component is not "entitlements"). "Not able to figure out what is wrong here. When it works it plays a sound to tell you that a case has been assigned to you. And of course, I just tested the challenge 4 again and I passed! I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Thanks, Michal. (I am totally stuck on a CPQ superbadge right now on the last step!). Ensure Agents have access to Knowledge when viewing a Case. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. I am glad that you figured it out. Luckily, the macros module was very fresh in my mind. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I am the Trailhead Baby! Thank you!
advanced apex specialist superbadge solution @Trailhead baby I am having same error message. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! E.g. I am the Trailhead Baby! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. But trailhead gives an error message back. Review the steps to create the 'Cloud Technical Team Support Process'.". I didn't change anything and retried the "Check Challenge" just now and it worked. "Please help to resolve this. Sounds like an easy oops! I'll keep checking if I missed anything. My brother has started to play with me! Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Glad you figured it out! Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Appreciate any help. Ensure you select the correct Chart format." This is where you start building out the ability to manage support levels. Make sure that the correct date range is selected.
Service Cloud Specialist | Salesforce Trailhead Thanks for your time! Hello Trailhead Baby! Add to Trailmix. Would you like to share some details of your current configuration? I have created data categories and Subcategories and have activated.But have issue with the above error. We can't find the 'Customer Case Team' role. Thanks a lot in advance. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Ensure you group report results correctly. I have both Email to Case and On Demand Service enabled on the Email to Case page. Ensure Agents have access to Knowledge when viewing a Case". R&D, A project with Daddy: My favorite daily process! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Does anybody have a moment to help?
LWC Specialist Superbadge : Guide to Challenges - gigminds Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I did add the things mentioned automated action in macro. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I'm stuck on Challenge 6, creating the macro. Some changes are done at Challenge 2. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. please help. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Please post some details of what you have. Take a break, grab a snack, and watch this video. What other fields do you need to add? Enter the billing service credentials in the custom setting. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Thanks! I am unable to rename the "Service" console , I receive this message when selecting Edit. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? The error message is so cryptic that it's hard to troubleshoot the issue. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. @MM - thanks for your time.
This is my journey- a normal kid by day- a Trailhead explorer by night. I have tried a thousand times with all variationsand the same error keeps coming up. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. The demand for UI/UX design implementation is continuing to grow. I fixed it, it was a really stupid mistake. Help with Superbadge Service Cloud Specialist step 4. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Review the steps to rename the console to 'Cloud Support Service Console'. Still stuck? When I made mistakes, I simply reverted to the last saved version. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I learned so much doing it. Install the unmanaged package from the prework if you haven't already. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Are you sure it is about that? Note the filter. I usually visit your website and I always learn something new from here. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Any hlp? I'm chasing my own tail.
Hi All,Im struggling to complete challege 6. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Tonight's challenge involves the creation of two processes. Right now he' taking a nap.so I'm off to edit some reports! Below are tips and gotchas for each report / dashboard. If easier, feel free to email me some screenshots- rebecca@capstorm.com. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Don't be worried if you are updating several page layouts plus the console app.
I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Ensure you set up the routing for Advanced Cases properly. The challenge says "add the option for agents to compose emails within the console while looking at a case". Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. This is my journey- a normal kid by day- a Trailhead explorer by night. If the action is missing from the page layout, it will not show up as an option in the feed. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile.
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