You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. I tried calling, emailing before the show, had I had a response we would have made the show. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. means a requirement to move address imposed on. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I can not believe in this day and age HOW BAD this company is.
The following words or phrases have the meaning shown below wherever they appear in bold in this document. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Travel insurance and COVID-19: what you need to know. Where the examination is being provided by a commercial business (not by an educational board). A copy of the travel warning from the Government Agency. How totally useless. They stole my money too. Send them an inquiry many times and they are not answering! Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. means weather where a Government Agency has issued warnings not to travel which mean. An incident number or report from the Police or relevant traffic authority. Are there any age restrictions enforced on my event? She made time to help & sort out the transfer of tickets to this area. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. I recognise the terms of service were available, but nobody reads those. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. We/Us/Our We are the Booking agent with whom You made the Booking. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. failed the examination previously and had to re-sit. On-top of that you cant call anyone to purchase ticketsTerrible. I haven't received my order confirmation email. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? It's criminal and needs serious investigation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Fire A report from the fire service and/or police. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Almost 90 days and still waiting for my refund back. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Might be worth looking into? Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). If there is a financial failure of any Transport provider. A doctor cannot be You or a member of Your family. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I have been linked to your site from Ticketek.co.nz. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Attend participate in, take part in, use, or be present at. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Can I use a Ticketek gift card or voucher? Appalling service. 2023 Trustpilot, Inc. All rights reserved. If enough people do it they'll be investigated. It's about $1500 and I have no idea what to do next. They agreed I shoudl get a refund, then asked for my account details for the refund. means the unforeseen change of the date of an examination that. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. In event of a Refund Application the English language version shall be the basis of settlement. The only reason people buy tickets from Ticketek is they have no other choice. (This can normally be obtained from the transport companys website).
Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Safe, Fast and Verified They haven't responded to my emails! IfYoudid not make reasonable alternative arrangements to Attend theBooking. means cancellation or significant delay of flight(s) which. Don't EVER buy for a friend, NIGHTMARE. Attend participate in, take part in, use, or be present at. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Armed Forces Naval Service, Marines, Army or Air Force. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. I replied and asked for a direct line or email address to speak to management/no reply since. Ticketek takes the issue of scalping seriously. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. They will do anything to hide from you. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Attendance at business meetings and business travel. I am trying to buy tickets but it says unable to lock the ticket. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. are the business owner or registered Director, or a member of. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Everybody else looks like a paedo. What to do?? Adverse weather with no Government Agency warnings not to travel. Do I need any special hardware or software for print at home tickets? This is such scummy conduct. Instead I was sent the PDF email after the show. No way to recover tickets. Fuck that, what a joke of an optional extra. If you've forgotten your account details, never fear we also .
Ticketek Voucher: $25 OFF Mar 2023 | Nine means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. They do but its retarded.
Refunds & Exchanges - Ticketek Australia Tixel is a safe ticket marketplace to trade tickets from Ticketek. A copy of the travel warning from the Government Agency. Years ago I did a few days temping at Tiketek. Companies can ask for reviews via automatic invitations. Voluntary relocation or where you are changing employer for a new role. A police report confirming details of the theft. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy.
PDF Ticket & Entry Conditions Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Confirmation that the document cannot be replaced in time for the Booking. Their customer service to follow up and right the problems is poor. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. As it got closer to Christmas I started to worry, as they were to be presents. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Basically, because they're the only game in town, and they can do whatever they fucking like. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Sell tickets directly from your Ticketek Account. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. There is not one good review about this dodgy company. To read more about Covid-19 please visit our dedicated page here. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. I have now been trying for a refund for 6 months. All Theatres and productions and sporting events should seek alternative partners. Refunds & Exchanges Follow New articles New articles and comments. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. New comments cannot be posted and votes cannot be cast. I will never purchase anything with you again. Immediate household persons living together at the same permanent address. Ticketek Australia you're a pathetic poor excuse for a company. Ticketek wastes YOUR TIME like it doesn't matter. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Press question mark to learn the rest of the keyboard shortcuts.
Ticketek Marketplace They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Further details in the disclaimer. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Released a technology that is fully flawed just like the rest of the governing bodies around the world.
Frequently Asked Questions for Eligible Refundable - Ticketek Australia Zero stars, uselessly run, waste of a time company. Where You are the business owner or registered Director, or a member of Your family is. Immediate household persons living together at the same permanent address. They rapidly charged my credit card, then didn't provide the tickets. Forcing people to own smart phones is not giving people choice and freedom. Doors Open: 5:00pm
Where documents can be replaced in advance of theBookingor on the day. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Anyone can write a Trustpilot review. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Check to see if they have an online lodge system. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. A doctor cannot be You or a member of Your family. Safe, Fast and Verified Not that they are necessarily wrong, but people often don't comment when things go routinely right. Hands down. Are Refundable tickets offered on Gift Voucher sales? Still waiting for my refund 6 months. Emergency Services Police, Fire and Rescue Service or other Emergency Services. is cancelled, postponed or cannot be fulfilled by the. Share. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing.
Anyone waiting for refunds from Ticketek? Ghosted for 6 months now 2023 ProductReview.com.au Pty.
Ticketmaster Resale | ProductReview.com.au I have contacted your Customer Service team but have not received a response. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. What is the Ticketek Marketplace Terms and Conditions for? They ended up rejecting my application for a refund and closing it down entirely. There is no phone number, only an email which does not get answered. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Suncorp Stadium
Clunky unhelpful booking site for Mary Poppins Melbourne. Wife tested positive on 13th. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. If there is a financial failure of any Transport provider. This is not an insurance policy. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Change My Location
is cancelled or postponed by the provider. I'd be interested whether this is something the ACCC would be interested in. and subject to change at any time. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. ProductReview.com.au has affiliate partnerships. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Lost a baby recently? Privacy (data erasure request) If could give a minus 10 score I would. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering!
Please comply with any stated ticket limit for this event. In event of a Refund Application the English language version shall be the basis of settlement. Ticketek routinely mismanages ticket processing which should be simple. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. chevron_left, Availability & type of seating will vary & is set by the venue. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show.
Easy as. Sell tickets directly from your Ticketek Account. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. How will I receive my tickets? Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Why even have the option of refundable tickets for an extra charge if I cant refund them? Can never get a refund on tickets and/or speak to someone within Ticketek. Safe, Fast and Verified means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements.
RP ENG EXTENDED - Refundable A copy of the letter requiring Jury Service. Why is this company even allowed to operate?????? Buy guaranteed tickets for sold out events at a fair price.
Ticketek refunds, the true facts - The Vigilante News Any temporary relocation for work must be for a period of at least 3 months. Attendance at business meetings and business travel. A copy of the notice of failure or disruption of the public transport. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather.
Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Where you cannot provide evidence that the person affected is within the.
means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. The phone message also contradicts itself. What the hell is that? An incident number or report from the Police or relevant traffic authority. This is not an insurance policy. Never ever again.
Ticketek Marketplace - Buy and Sell Tickets Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. What a disgrace!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. There is no customer service centre you can call, just an automated voice call telling you to email. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career.
Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Any vehicleYouplan to use during theBooking. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Ltd. All Rights Reserved. Can I purchase multiple orders in one transaction? To read more about Covid-19 please visit our dedicated page here. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. I paid the additional cost in checkout for refundable tickets. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App
to then often have to go to their desk at the venue to follow up the issues. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Confirmation of failure or disruption of the public transport. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. It goes against our guidelines to offer incentives for reviews. IMPORTANT Any translation of this document from English is for assistance and information only. Once got a response to an email because I didnt purchase the ticket wont gi. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents.